Privacy Policy — How wino12 Protects Your Data
At wino12, your privacy is a fundamental commitment, not an afterthought. This Privacy Policy explains in clear, formal terms exactly what personal data we collect from players across Bangladesh, how that data is used, how long it is retained, who it may be shared with, and what rights you hold over your own information.
Our Core Privacy Principles
These six principles govern every data decision made at wino12. They are not aspirational statements — they are operational standards applied across all data processes.
Minimal Collection
wino12 collects only the personal data that is strictly necessary for account operation, identity verification, payment processing, and regulatory compliance. We do not collect data speculatively or without a defined purpose.
Full Transparency
We tell you exactly what data we hold, why we hold it, and who may see it. There are no hidden data practices at wino12. This Privacy Policy is the complete and authoritative description of our data handling.
Security First
All data transmitted to and from the wino12 platform is protected by 256-bit SSL/TLS encryption. Player account data is stored in access-controlled, encrypted databases with regular security audits and penetration testing.
Player Control
You retain meaningful control over your personal data. You may request to access, correct, or delete your data at any time by contacting the wino12 support team, subject to legal retention obligations.
No Unauthorised Sale
wino12 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Data is shared only with operational partners who require it to deliver services on behalf of wino12, under strict contractual data protection obligations.
Limited Retention
Personal data is retained only for as long as it is needed for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Data that is no longer required is securely deleted or anonymised.
Data We Collect
When you interact with the wino12 platform — whether by registering an account, making a deposit, placing a bet, contacting support, or simply browsing the site — certain personal data is collected. The categories of data we collect, and the circumstances in which each is collected, are described in full below.
Registration Data: When you create a wino12 account, we collect your full legal name, date of birth, email address, mobile phone number, and residential address. This data is required to establish your account identity, verify your eligibility to use the platform, and fulfil our Know Your Customer (KYC) obligations. Without this data, an account cannot be created or maintained.
Identity Verification Documents: As part of the KYC verification process, wino12 may request copies of government-issued identity documents such as a National ID card, passport, or driving licence. We may also request proof of address documents and payment method verification materials such as a bKash or Nagad account screenshot or bank statement from Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or another recognised institution. These documents are processed and stored securely in accordance with this Privacy Policy.
Financial Transaction Data: We collect records of all deposits, withdrawals, and in-platform transactions associated with your wino12 account. This includes deposit amounts in Bangladesh Taka (৳), the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction timestamps, and transaction reference numbers. This data is retained for financial record-keeping, fraud prevention, and regulatory compliance.
Betting and Gaming Activity: wino12 maintains records of all bets placed, games played, bonus claims, winnings, and account balance movements. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform analytics.
Technical and Device Data: When you access wino12, we automatically collect technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session timestamps. This data helps us secure the platform, detect fraudulent access, and improve user experience for players in Dhaka, Chittagong, Sylhet, and across Bangladesh.
Communications Data: If you contact the wino12 support team via live chat, email, or any other channel, we retain records of those communications. This data is used to manage your query, improve support quality, and maintain an audit trail of player-facing interactions.
Data Categories at a Glance
- Identity & registration data
- KYC verification documents
- Financial transaction records
- Betting & gaming activity logs
- Device & technical access data
- Support communications
- Cookie & session data
Sensitive Data: wino12 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data — except where health or vulnerability data is volunteered by a player in the context of a responsible gaming self-exclusion request, in which case it is handled with the highest level of confidentiality.
How We Use Your Data
wino12 processes personal data only for specific, defined purposes. We do not use your data for purposes that are incompatible with those stated below without first obtaining your explicit consent or establishing another lawful basis for processing.
Account Management: Your registration data and ongoing activity data are used to create, maintain, and administer your wino12 player account. This includes processing logins, applying deposits and withdrawals to your balance, managing bonus allocations, and responding to account queries.
Identity Verification and Fraud Prevention: We use registration data and KYC documents to verify your identity and age (18+ requirement), to detect and prevent fraudulent account creation, to identify and investigate suspicious betting patterns, and to enforce the one-account-per-player rule. These processes are fundamental to the integrity of the wino12 platform.
Payment Processing: Financial transaction data is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card providers (Visa, Mastercard), to reconcile account balances, and to maintain transaction records for audit and dispute resolution purposes.
Regulatory and Legal Compliance: wino12 is required to retain certain player data for Anti-Money Laundering (AML) compliance, financial record-keeping, and to respond to lawful requests from authorities. Data processed for compliance purposes is handled strictly within the scope of applicable legal requirements.
Responsible Gaming Monitoring: Betting activity data is analysed to identify patterns that may indicate problem gambling behaviour. Where such patterns are identified, wino12 may proactively contact the player and offer access to responsible gaming tools including deposit limits, cool-off periods, and self-exclusion options.
Marketing Communications: With your consent, wino12 may use your email address and mobile number to send promotional communications about new offers, bonuses, BPL cricket specials, seasonal promotions (Eid, Pohela Boishakh), and platform updates. You may withdraw marketing consent at any time by updating your account preferences or contacting the support team.
Platform Improvement and Analytics: Technical and device data, along with aggregated, anonymised usage data, is used to improve the wino12 platform, optimise page performance, identify and fix technical errors, and enhance the overall player experience for users across Bangladesh.
Legal Bases for Processing
| Purpose | Legal Basis |
|---|---|
| Account creation & management | Contract performance |
| KYC & age verification | Legal obligation |
| Payment processing | Contract performance |
| Fraud & AML checks | Legal obligation |
| Responsible gaming monitoring | Legitimate interest |
| Marketing communications | Consent |
| Platform analytics | Legitimate interest |
Marketing Opt-Out: You can opt out of marketing communications at any time. Opting out of marketing does not affect the processing of data required for account management, payments, or legal compliance — those processes will continue regardless of marketing preferences.
Data Sharing & Disclosure
wino12 does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. Personal data is shared only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
Payment Service Providers: To process deposits and withdrawals, wino12 shares the minimum necessary financial data with payment partners including bKash, Nagad, Rocket, Upay, and card processing networks (Visa, Mastercard). These providers operate under their own privacy policies and are bound by contractual data protection obligations when processing data on wino12's behalf.
Game Content Providers: wino12 integrates games from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Where a player participates in a game provided by a third-party studio, limited session data (such as player ID, bet amount, and game outcome) may be shared with that studio's platform for game operation and fairness auditing purposes. Game studios do not receive your full personal profile.
Identity Verification Services: To fulfil KYC obligations, wino12 may use third-party identity verification platforms. These providers process identity document images and biometric data strictly for verification purposes and are contractually prohibited from retaining or using this data beyond the scope of verification.
Legal and Regulatory Authorities: wino12 will disclose personal data to law enforcement agencies, financial intelligence units, or regulatory authorities where required to do so by applicable law, court order, or lawful regulatory direction. We will not disclose data beyond what is legally required in such circumstances.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of the wino12 business, player data may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer and any changes to data handling practices that result from it.
No Cross-Border Data Sale: wino12 does not transfer your personal data to foreign marketing networks, data brokers, advertising exchanges, or social media platforms for targeting or profiling purposes. Any cross-border data transfer that is technically necessary for platform operation is governed by contractual data protection safeguards equivalent to those described in this policy.
Cookies & Tracking Technologies
wino12 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse how the site is used. This section explains the types of cookies we use, their purpose, and how you can manage them.
Strictly Necessary Cookies: These cookies are essential for the wino12 platform to function. They manage your login session, maintain your account state between pages, enable the deposit cashier to operate, and protect against cross-site request forgery (CSRF). Strictly necessary cookies cannot be disabled without breaking core platform functionality.
Functional Cookies: Functional cookies remember your preferences on the wino12 platform, such as your preferred language setting, currency display, and game lobby layout. These cookies improve usability but are not strictly required for the platform to operate.
Analytics Cookies: wino12 uses analytics cookies to collect aggregated, anonymised data about how players navigate the platform — which pages are visited most frequently, how long sessions last, and where players encounter errors. This data is used exclusively to improve the wino12 platform and is not linked to your personal account profile.
Security Cookies: Certain cookies support the wino12 fraud detection and risk management systems. They help identify unusual access patterns, detect bot activity, and flag potentially compromised account sessions. These cookies are strictly necessary for platform security.
Managing Cookies: You can manage cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Note that blocking strictly necessary or security cookies will impair your ability to use the wino12 platform. For guidance on managing cookies in specific browsers, refer to your browser's help documentation.
Cookie Types Summary
| Type | Required |
|---|---|
| Strictly Necessary | Always On |
| Security / Fraud | Always On |
| Functional | Optional |
| Analytics | Optional |
Third-Party Cookies: wino12 does not permit third-party advertising networks to place cookies on our platform. Any third-party cookies present relate solely to integrated game studio platforms and payment provider sessions, as described in the Data Sharing section.
Data Retention
wino12 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, and financial record-keeping obligations. The specific retention periods applicable to each category of data are set out below.
Active Account Data: While your wino12 account is open and active, all registration, identity, financial, and gaming activity data associated with your account is retained in full. This data is necessary for the ongoing operation of your account.
Closed Account Data: Following the closure of a wino12 account — whether at your request, due to inactivity, or as a result of a Terms breach — we retain your registration, identity verification, and financial transaction data for a minimum period of five (5) years from the date of account closure. This retention period reflects standard financial services record-keeping obligations and supports AML compliance requirements.
KYC Documents: Identity verification documents submitted as part of the wino12 KYC process are retained for a minimum of five (5) years following the closure of the associated account. Documents will not be retained beyond this period unless required by a specific legal order or investigation.
Support Communications: Records of communications with the wino12 support team are retained for a period of three (3) years from the date of the communication, unless the communication is relevant to an ongoing dispute or investigation, in which case it will be retained until the matter is fully resolved.
Analytics Data: Anonymised and aggregated analytics data (from which no individual player can be identified) may be retained indefinitely for the purpose of long-term platform improvement analysis. This data carries no personal identifiers.
Deletion Requests: Where you request deletion of your personal data and no legal retention obligation prevents deletion, wino12 will securely delete or permanently anonymise the relevant data within 30 days of receiving a verified deletion request. Confirmation of deletion will be provided to your registered email address.
Retention Periods at a Glance
| Data Category | Retention Period |
|---|---|
| Active account data | Duration of account |
| Registration & KYC | 5 years post-closure |
| Financial records | 5 years post-closure |
| Support communications | 3 years |
| Analytics (anonymised) | Indefinite |
Data Security
wino12 applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security programme is reviewed and updated on a regular basis to address emerging threats.
Encryption in Transit: All data transmitted between your browser or mobile device and the wino12 platform is encrypted using 256-bit SSL/TLS protocols. This applies to all pages of the wino12 platform, including the account registration flow, login, deposit cashier, withdrawal requests, and support communications.
Encryption at Rest: Personal data and financial records stored in the wino12 database infrastructure are encrypted at rest using AES-256 encryption. Database access is restricted to authorised internal personnel and is subject to role-based access controls and activity logging.
Access Controls: Access to player personal data within wino12 is restricted on a strict need-to-know basis. Staff members access only the data required to perform their specific role. All access events are logged and subject to regular audit review.
Fraud and Intrusion Detection: wino12 operates real-time monitoring systems designed to detect abnormal access patterns, brute-force login attempts, account takeover activity, and suspicious transaction behaviour. Automated alerts are reviewed by the security team around the clock.
Third-Party Security Audits: The wino12 platform is subject to periodic security assessments conducted by independent third-party specialists. These assessments include penetration testing, vulnerability scanning, and review of data handling procedures. Findings are remediated in accordance with a risk-prioritised schedule.
Data Breach Response: In the event of a data breach that poses a risk to your personal data, wino12 will notify affected players as promptly as possible and take all reasonable steps to contain the breach, assess its scope, and prevent recurrence. wino12 will cooperate fully with any regulatory authority investigation arising from a breach.
Your Responsibility: wino12 will never ask for your account password, bKash PIN, Nagad PIN, or any payment credential via email, live chat, or any other channel. You are responsible for keeping your wino12 account password confidential and for ensuring that your registered email account is secure. If you suspect unauthorised access to your account, contact the support team immediately.
Your Privacy Rights
As a wino12 player, you hold specific rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact the wino12 support team using the contact details provided in Section 8 of this Privacy Policy.
Right of Access: You have the right to request a copy of the personal data that wino12 holds about you. We will provide this information in a structured, commonly used format within 30 days of receiving a verified request. We reserve the right to charge a reasonable administrative fee for manifestly unfounded or excessive requests.
Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For minor corrections (such as an updated phone number), this can often be completed directly within your account settings. For corrections to identity or legal name data, KYC re-verification may be required.
Right to Erasure: You have the right to request that wino12 delete the personal data we hold about you, subject to legal retention obligations. Where a legal obligation requires us to retain certain data (such as financial records for AML compliance), we will explain this clearly and delete all data that is not legally required to be retained.
Right to Restrict Processing: In certain circumstances, you may request that wino12 restrict the processing of your personal data — for example, while a dispute about data accuracy is being resolved, or where you object to processing based on legitimate interest.
Right to Object: You have the right to object to processing of your personal data where that processing is based on wino12's legitimate interest. You have an absolute right to object to processing of your data for direct marketing purposes, and we will honour such objections without requiring justification.
Right to Data Portability: Where processing is based on your consent or on contract performance, and is carried out by automated means, you have the right to receive the personal data you have provided to wino12 in a structured, machine-readable format, and to request that it be transmitted directly to another controller where technically feasible.
Rights Summary
- Access your personal data
- Correct inaccurate data
- Request erasure of data
- Restrict data processing
- Object to processing
- Data portability
- Withdraw marketing consent
Response Timeframe: wino12 will acknowledge all privacy rights requests within 5 business days and will aim to fulfil all valid requests within 30 calendar days. Where a request is complex or involves a large volume of data, this period may be extended by a further 30 days with prior notification to the requester.
Policy Updates & Contact
wino12 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. All changes will be published on this page with an updated effective date. Where changes are material, wino12 will provide advance notice to registered players via the email address associated with their account.
Players are encouraged to review this Privacy Policy periodically. Continued use of the wino12 platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with a material change to this Privacy Policy, you should cease using the wino12 platform and contact the support team to discuss account closure options.
Contact the wino12 Privacy Team: If you have questions about this Privacy Policy, wish to exercise any of your privacy rights, or want to report a potential data protection concern, please contact the wino12 support team. Our team is available 24 hours a day, seven days a week, and will direct your query to the appropriate privacy contact. All privacy-related enquiries will be acknowledged within 5 business days.
Contact details for the wino12 privacy and support team: support at wino12 dot net
Please note that this is an English-language privacy policy applicable to all wino12 players, including those accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations across Bangladesh. In the event of any ambiguity or interpretive dispute, the English-language version of this policy is the authoritative and controlling document.
18+ Platform: wino12 is an adult gaming platform for players aged 18 and above only. If you are under 18 years of age, you are not permitted to register an account, access the platform, or submit any personal data to wino12. Any account found to have been created by a person under the age of 18 will be closed immediately and all associated data will be deleted in accordance with this Privacy Policy.
Get in Touch
For all privacy-related enquiries, data access requests, or responsible gaming support, reach the wino12 team at:
support at wino12 dot net
Available 24/7 — Bangladesh Standard Time (BST, UTC+6)
Policy Version History
| Version | Effective Date |
|---|---|
| v3.0 (Current) | 1 Jan 2026 |
| v2.1 | 1 Jul 2025 |
| v2.0 | 1 Jan 2025 |
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